Complaints procedure

Version: 07-2026

This procedure explains how to submit a complaint about Huurzone and how we handle it.

How to submit a complaint

We want to provide a good service. If you are dissatisfied, explain what happened, when it happened and what outcome you expected. The more specific your information is, the more effectively Huurzone can investigate the matter.

Submit your complaint through the contact form or email [email protected]. Huurzone handles complaints internally and normally responds within five working days. We may ask for additional information where necessary.

Contact with a landlord

Huurzone collects rental listings in the Netherlands but is not a landlord, estate agent or intermediary. The landlord decides whether to respond and who is offered a property. Huurzone cannot influence that decision.

Listings and your property search

Huurzone saves you time by bringing together listings from many websites. We cannot guarantee that the overview is complete or free from errors, or that you will be offered a property. If your search returns few results, consider adjusting your criteria.

We check listing information regularly but depend on the original sources. Report incorrect or potentially unlawful content through the notice and takedown procedure.

Landlords and estate agents cannot publish listings directly on Huurzone, and Huurzone does not influence their ranking.

Your account or Premium Account

You can update your details, cancel your subscription and delete your account through your account page. Cancellation prevents future renewal periods; a period that has already started remains payable.

Further steps

We will first try to resolve your complaint directly with you. You retain any mandatory right to obtain consumer advice, use an available dispute-resolution body or bring proceedings before a competent court.